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Issued On
1 January, 2021 11:50 PM
Inquiry
Missing Item
Order Number
Order #40093
Status
Solved
Your message
My order was: DUVET FILLER 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 750 EGP PLAIN WHITE Fitted Sheet 180 × 200 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 375 EGP PLAIN WHITE Duvet Cover 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 490 EGP PLAIN GRAY Fitted Sheet 180 × 200 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 375 EGP PLAIN GRAY Duvet Cover 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 490 EGP PLAIN GRAY Extra Pillow Cases 50 × 70 Cm X 1 Pillow Cover 50x70 I received a phone call saying the the white and gray fitted sheets are not available so i told her ok no prob send the other items plz but cxl the extra pillow cases. I received on dec 29 the white and gray sheets and the pillow cases only !! All the duvet things didnt come in the order
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Issued On
21 December, 2020 8:08 PM
Inquiry
Missing Item
Order Number
Order #40401
Status
Solved
Your message
dear,i have made an order and the address is not clear so please check the detailed address (compound hay elashgar(wahat road) 6th october building 202 first floor flat 5 phone number 01009064633 thanks so much
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Issued On
6 December, 2020 1:47 PM
Inquiry
Return Order
Order Number
Order #34863
Status
Solved
Your message
I want to return the order as its a different color than what i imagined. It hasn't even been opened
Attached Photos
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Issued On
3 December, 2020 3:23 PM
Inquiry
Wrong Order
Order Number
Order #35099
Status
Solved
Your message
I chose Credit card and it showed me cash on delivery. Can you cancel the order please and I will resubmit it again ? Thanks
Attached Photos
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Issued On
2 December, 2020 9:09 PM
Inquiry
Wrong Order
Order Number
Order #34863
Status
Solved
Your message
I need to deliver the order to that address instead 15 Mosatfa shams eldeen Heliopolis Second floor apartment 6.
Attached Photos
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Issued On
2 December, 2020 9:06 PM
Inquiry
Wrong Order
Order Number
Order #34863
Status
Solved
Your message
I want to change the order address to Cairo instead please
Attached Photos
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Issued On
2 December, 2020 3:06 AM
Inquiry
Missing Item
Order Number
Order #33578
Status
Solved
Your message
I would please like to change the fitted sheet ( yellow / beige ) from size 160 to size 180. I would like to add one extra duvet filler please Please confirm . Nelly
Attached Photos
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Issued On
17 November, 2020 12:32 PM
Inquiry
Missing Item
Order Number
Order #27966
Status
Solved
Your message
My order arrived today without the duvet filler. Full price has been paid via cash on delivery.
Attached Photos
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Issued On
17 November, 2020 11:20 AM
Inquiry
Wrong Order
Order Number
Order #27276
Status
Solved
Your message
I ordered this as flat sheet single : https://www.nilehomestore.com/product/butterfly-forest-set/ but i received today a duvet cover instead of flat sheet. Please correct my order.
Attached Photos
Issued On
5 November, 2020 10:44 PM
Inquiry
Missing Item
Order Number
Order #21904
Status
Open
Your message
I didn't receive my order
Attached Photos
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Issued On
11 October, 2020 10:27 AM
Inquiry
Missing Item
Order Number
Order #20582
Status
Open
Your message
My order was scheduled to deliver on October 10 and it still has not been delivered. Please advise when I can expect my order. Thank you.
Attached Photos
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Issued On
10 October, 2020 1:42 AM
Inquiry
Wrong Order
Order Number
Order #20841
Status
Open
Your message
Hello. I just placed an order today but I couldn’t choose the color due to a website error. I would like black stripes on white duvet cover please.
Attached Photos
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Issued On
4 October, 2020 12:04 PM
Inquiry
Missing Item
Order Number
Order #19949
Status
Open
Your message
My order was supposed to arrive on October 1. When I click "Track Order," the tracking tool still shows "Ready for Shipment." It is 3 days late and I have not received any updates. When can I expect my order to arrive? Please provide assistance. Thank you!
Attached Photos
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Issued On
7 August, 2020 11:08 PM
Inquiry
Missing Item
Order Number
Order #14667
Status
Solved
Your message
I place an order on Jul 15th and I didn't recieve the order yet. Pls advise on status as it has been the same on the website for so long.
Attached Photos
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Issued On
4 July, 2020 2:40 PM
Inquiry
Wrong Order
Order Number
Order #13758
Status
Solved
Your message
good day please know that i have received crème fitted sheets 1 fitted 120 1 fitted 160 and i need to replace it by white fitted sheets 1 fitted 120 plain white 1 fitted 160 plain white from order no. 11501
Attached Photos
Issued On
28 June, 2020 2:09 AM
Inquiry
Wrong Order
Order Number
Order #13208
Status
Open
Your message
Wrong Order
Attached Photos
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Issued On
25 June, 2020 3:13 PM
Inquiry
Wrong Order
Order Number
Order #12325
Status
Open
Your message
I ordered the golden stripes duvet set but it arrived with silver stripes, so Can you please send a courier with the right color of duvet set and I’ll give him the wrong order as soon as possible.
Attached Photos
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Issued On
25 June, 2020 2:54 PM
Order Number
Order #12325
Status
Open
Your message
I ordered the duvet cover set with golden stripes 240*260 cm but it came silver stripes
Attached Photos
Issued On
23 June, 2020 9:26 PM
Inquiry
Return Order
Order Number
Order #12585
Status
Open
Your message
I would like to exchange the plain sheets with bigger size , can I exchange it from ur store in mall of Egypt
Attached Photos
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Issued On
19 June, 2020 1:46 PM
Inquiry
Missing Item
Order Number
Order #11744
Status
Open
Your message
In the picture when im ordering its written fitted sheet 180x200 x1 pillow cover 50x70 x2. Order came missing pillow cases for both fitted sheets! So diasspointing
Attached Photos
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Issued On
8 June, 2020 3:01 PM
Inquiry
Missing Item
Order Number
Order #11109
Status
Open
Your message
I received only 2 bed sheets ( 1 single and 1 double ) out of the 4 bed sheets I ordered and paid for!! Appreciate Your Prompt ACTION
Attached Photos
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Issued On
9 May, 2020 11:46 AM
Inquiry
Missing Item
Order Number
Order #7089
Status
Open
Your message
I have placed a complaint that I haven’t received the missing purple sheet set and that i want it in different size 180*200 but no one got back or called to solve the issue!! When should it be solved?
Attached Photos
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Issued On
2 May, 2020 1:14 PM
Inquiry
Return Order
Order Number
Order #7089
Status
Open
Your message
i want to return the peach one with different size 180*200 in different color plain beige
Attached Photos
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Issued On
2 May, 2020 1:11 PM
Inquiry
Missing Item
Order Number
Order #7089
Status
Open
Your message
I have ordered 2 plain sheets purple and i got only one and i was charged for two. please i need the missing item to be shipped but in different size 180*200.
Attached Photos
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Issued On
16 April, 2020 10:25 AM
Inquiry
Missing Item
Order Number
Order #7222
Status
Open
Your message
I do have another order #7089 and i want both orders to be shipped same day with same shipping fees.
Attached Photos
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Issued On
12 April, 2020 2:20 AM
Inquiry
Missing Item
Order Number
Order #6122
Status
Solved
Your message
Hello, My order is missing the pillows cover for the 2 fitted sheets and it was listed in the order info as attached. I need you to send me the missing items please.
Attached Photos
Issued On
7 April, 2020 6:40 PM
Inquiry
Missing Item
Order Number
Order #6251
Status
Solved
Your message
Kindly note that the order was delivered missing 6 pillow cases 50x70 cm that belongs to the 3 fitted white sheets Please note that i want the missing pillow cases as i already paid them Br Maya
Attached Photos
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Issued On
29 March, 2020 12:49 PM
Inquiry
Return Order
Order Number
Order #6008
Status
Solved
Your message
I want to return the order , and exchange it Can any one of the customer service call me please
Attached Photos
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Issued On
12 March, 2020 5:50 PM
Inquiry
Return Order
Order Number
Order #4820
Status
Open
Your message
Hi I would like to return one item “grey fitted sheet” attached Thanks
Attached Photos
Issued On
11 March, 2020 12:26 PM
Inquiry
Missing Item
Order Number
Order #4820
Status
Open
Your message
The order of the item is missing two pillows as it’s described That i paid for the two pillows In the item of the royal cotton fitted sheet , attached is the item
Attached Photos
