NEW TICKET
Useful Links
You may find the answer in our FAQ list!
Issued On
7 August, 2020 11:08 PM
Inquiry
Missing Item
Order Number
Order #14667
Status
Open
Your message
I place an order on Jul 15th and I didn't recieve the order yet. Pls advise on status as it has been the same on the website for so long.
Attached Photos
There are no attached photos
Issued On
4 July, 2020 2:40 PM
Inquiry
Wrong Order
Order Number
Order #13758
Status
Open
Your message
good day please know that i have received creme fitted sheets 1 fitted 120 1 fitted 160 and i need to replace it by white fitted sheets 1 fitted 120 plain white 1 fitted 160 plain white from order no. 11501
Attached Photos
Issued On
28 June, 2020 2:09 AM
Inquiry
Wrong Order
Order Number
Order #13208
Status
Open
Your message
Wrong Order
Attached Photos
There are no attached photos
Issued On
25 June, 2020 3:13 PM
Inquiry
Wrong Order
Order Number
Order #12325
Status
Open
Your message
I ordered the golden stripes duvet set but it arrived with silver stripes, so Can you please send a courier with the right color of duvet set and I’ll give him the wrong order as soon as possible.
Attached Photos
There are no attached photos
Issued On
25 June, 2020 2:54 PM
Inquiry
Wrong Order
Order Number
Order #12325
Status
Open
Your message
I ordered the duvet cover set with golden stripes 240*260 cm but it came silver stripes
Attached Photos
Issued On
23 June, 2020 9:26 PM
Inquiry
Return Order
Order Number
Order #12585
Status
Open
Your message
I would like to exchange the plain sheets with bigger size , can I exchange it from ur store in mall of Egypt
Attached Photos
There are no attached photos
Issued On
19 June, 2020 1:46 PM
Inquiry
Missing Item
Order Number
Order #11744
Status
Open
Your message
In the picture when im ordering its written fitted sheet 180x200 x1 pillow cover 50x70 x2. Order came missing pillow cases for both fitted sheets! So diasspointing
Attached Photos
There are no attached photos
Issued On
8 June, 2020 3:01 PM
Inquiry
Missing Item
Order Number
Order #11109
Status
Open
Your message
I received only 2 bed sheets ( 1 single and 1 double ) out of the 4 bed sheets I ordered and paid for!! Appreciate Your Prompt ACTION
Attached Photos
There are no attached photos
Issued On
9 May, 2020 11:46 AM
Inquiry
Missing Item
Order Number
Order #7089
Status
Open
Your message
I have placed a complaint that I haven’t received the missing purple sheet set and that i want it in different size 180*200 but no one got back or called to solve the issue!! When should it be solved?
Attached Photos
There are no attached photos
Issued On
2 May, 2020 1:14 PM
Inquiry
Return Order
Order Number
Order #7089
Status
Open
Your message
i want to return the peach one with different size 180*200 in different color plain beige
Attached Photos
There are no attached photos
Issued On
2 May, 2020 1:11 PM
Inquiry
Missing Item
Order Number
Order #7089
Status
Open
Your message
I have ordered 2 plain sheets purple and i got only one and i was charged for two. please i need the missing item to be shipped but in different size 180*200.
Attached Photos
There are no attached photos
Issued On
16 April, 2020 10:25 AM
Inquiry
Missing Item
Order Number
Order #7222
Status
Open
Your message
I do have another order #7089 and i want both orders to be shipped same day with same shipping fees.
Attached Photos
There are no attached photos
Issued On
12 April, 2020 2:20 AM
Inquiry
Missing Item
Order Number
Order #6122
Status
Open
Your message
Hello, My order is missing the pillows cover for the 2 fitted sheets and it was listed in the order info as attached. I need you to send me the missing items please.
Attached Photos
Issued On
7 April, 2020 6:40 PM
Inquiry
Missing Item
Order Number
Order #6251
Status
Open
Your message
Kindly note that the order was delivered missing 6 pillow cases 50x70 cm that belongs to the 3 fitted white sheets Please note that i want the missing pillow cases as i already paid them Br Maya
Attached Photos
There are no attached photos
Issued On
29 March, 2020 12:49 PM
Inquiry
Return Order
Order Number
Order #6008
Status
Open
Your message
I want to return the order , and exchange it Can any one of the customer service call me please
Attached Photos
There are no attached photos
Issued On
12 March, 2020 5:50 PM
Inquiry
Return Order
Order Number
Order #4820
Status
Open
Your message
Hi I would like to return one item “grey fitted sheet” attached Thanks
Attached Photos
Issued On
11 March, 2020 12:26 PM
Inquiry
Missing Item
Order Number
Order #4820
Status
Open
Your message
The order of the item is missing two pillows as it’s described That i paid for the two pillows In the item of the royal cotton fitted sheet , attached is the item
Attached Photos
