Issued On

1 January, 2021 11:50 PM

Inquiry

Missing Item


Order Number

Order #40093

Status

Solved

Your message

My order was: DUVET FILLER 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 750 EGP PLAIN WHITE Fitted Sheet 180 × 200 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 375 EGP PLAIN WHITE Duvet Cover 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 490 EGP PLAIN GRAY Fitted Sheet 180 × 200 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 375 EGP PLAIN GRAY Duvet Cover 220 × 240 Cm X 1 Pillow Cover 50x70 Cm X 2 X 1 Item Total 490 EGP PLAIN GRAY Extra Pillow Cases 50 × 70 Cm X 1 Pillow Cover 50x70 I received a phone call saying the the white and gray fitted sheets are not available so i told her ok no prob send the other items plz but cxl the extra pillow cases. I received on dec 29 the white and gray sheets and the pillow cases only !! All the duvet things didnt come in the order

Attached Photos

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Issued On

21 December, 2020 8:08 PM

Inquiry

Missing Item


Order Number

Order #40401

Status

Solved

Your message

dear,i have made an order and the address is not clear so please check the detailed address (compound hay elashgar(wahat road) 6th october building 202 first floor flat 5 phone number 01009064633 thanks so much

Attached Photos

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Issued On

6 December, 2020 1:47 PM

Inquiry

Return Order


Order Number

Order #34863

Status

Solved

Your message

I want to return the order as its a different color than what i imagined. It hasn't even been opened

Attached Photos

There are no attached photos

Issued On

3 December, 2020 3:23 PM

Inquiry

Wrong Order


Order Number

Order #35099

Status

Solved

Your message

I chose Credit card and it showed me cash on delivery. Can you cancel the order please and I will resubmit it again ? Thanks

Attached Photos

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Issued On

2 December, 2020 9:09 PM

Inquiry

Wrong Order


Order Number

Order #34863

Status

Solved

Your message

I need to deliver the order to that address instead 15 Mosatfa shams eldeen Heliopolis Second floor apartment 6.

Attached Photos

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Issued On

2 December, 2020 9:06 PM

Inquiry

Wrong Order


Order Number

Order #34863

Status

Solved

Your message

I want to change the order address to Cairo instead please

Attached Photos

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Issued On

2 December, 2020 3:06 AM

Inquiry

Missing Item


Order Number

Order #33578

Status

Solved

Your message

I would please like to change the fitted sheet ( yellow / beige ) from size 160 to size 180. I would like to add one extra duvet filler please Please confirm . Nelly

Attached Photos

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Issued On

17 November, 2020 12:32 PM

Inquiry

Missing Item


Order Number

Order #27966

Status

Solved

Your message

My order arrived today without the duvet filler. Full price has been paid via cash on delivery.

Attached Photos

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Issued On

17 November, 2020 11:20 AM

Inquiry

Wrong Order


Order Number

Order #27276

Status

Solved

Your message

I ordered this as flat sheet single : https://www.nilehomestore.com/product/butterfly-forest-set/ but i received today a duvet cover instead of flat sheet. Please correct my order.

Attached Photos

Issued On

5 November, 2020 10:44 PM

Inquiry

Missing Item


Order Number

Order #21904

Status

Open

Your message

I didn't receive my order

Attached Photos

There are no attached photos

Issued On

11 October, 2020 10:27 AM

Inquiry

Missing Item


Order Number

Order #20582

Status

Open

Your message

My order was scheduled to deliver on October 10 and it still has not been delivered. Please advise when I can expect my order. Thank you.

Attached Photos

There are no attached photos

Issued On

10 October, 2020 1:42 AM

Inquiry

Wrong Order


Order Number

Order #20841

Status

Open

Your message

Hello. I just placed an order today but I couldn’t choose the color due to a website error. I would like black stripes on white duvet cover please.

Attached Photos

There are no attached photos

Issued On

4 October, 2020 12:04 PM

Inquiry

Missing Item


Order Number

Order #19949

Status

Open

Your message

My order was supposed to arrive on October 1. When I click "Track Order," the tracking tool still shows "Ready for Shipment." It is 3 days late and I have not received any updates. When can I expect my order to arrive? Please provide assistance. Thank you!

Attached Photos

There are no attached photos

Issued On

7 August, 2020 11:08 PM

Inquiry

Missing Item


Order Number

Order #14667

Status

Solved

Your message

I place an order on Jul 15th and I didn't recieve the order yet. Pls advise on status as it has been the same on the website for so long.

Attached Photos

There are no attached photos

Issued On

4 July, 2020 2:40 PM

Inquiry

Wrong Order


Order Number

Order #13758

Status

Solved

Your message

good day please know that i have received crème fitted sheets 1 fitted 120 1 fitted 160 and i need to replace it by white fitted sheets 1 fitted 120 plain white 1 fitted 160 plain white from order no. 11501

Attached Photos

Issued On

28 June, 2020 2:09 AM

Inquiry

Wrong Order


Order Number

Order #13208

Status

Open

Your message

Wrong Order

Attached Photos

There are no attached photos

Issued On

25 June, 2020 3:13 PM

Inquiry

Wrong Order


Order Number

Order #12325

Status

Open

Your message

I ordered the golden stripes duvet set but it arrived with silver stripes, so Can you please send a courier with the right color of duvet set and I’ll give him the wrong order as soon as possible.

Attached Photos

There are no attached photos

Issued On

25 June, 2020 2:54 PM


Order Number

Order #12325

Status

Open

Your message

I ordered the duvet cover set with golden stripes 240*260 cm but it came silver stripes

Attached Photos

Issued On

23 June, 2020 9:26 PM

Inquiry

Return Order


Order Number

Order #12585

Status

Open

Your message

I would like to exchange the plain sheets with bigger size , can I exchange it from ur store in mall of Egypt

Attached Photos

There are no attached photos

Issued On

19 June, 2020 1:46 PM

Inquiry

Missing Item


Order Number

Order #11744

Status

Open

Your message

In the picture when im ordering its written fitted sheet 180x200 x1 pillow cover 50x70 x2. Order came missing pillow cases for both fitted sheets! So diasspointing

Attached Photos

There are no attached photos

Issued On

8 June, 2020 3:01 PM

Inquiry

Missing Item


Order Number

Order #11109

Status

Open

Your message

I received only 2 bed sheets ( 1 single and 1 double ) out of the 4 bed sheets I ordered and paid for!! Appreciate Your Prompt ACTION

Attached Photos

There are no attached photos

Issued On

9 May, 2020 11:46 AM

Inquiry

Missing Item


Order Number

Order #7089

Status

Open

Your message

I have placed a complaint that I haven’t received the missing purple sheet set and that i want it in different size 180*200 but no one got back or called to solve the issue!! When should it be solved?

Attached Photos

There are no attached photos

Issued On

2 May, 2020 1:14 PM

Inquiry

Return Order


Order Number

Order #7089

Status

Open

Your message

i want to return the peach one with different size 180*200 in different color plain beige

Attached Photos

There are no attached photos

Issued On

2 May, 2020 1:11 PM

Inquiry

Missing Item


Order Number

Order #7089

Status

Open

Your message

I have ordered 2 plain sheets purple and i got only one and i was charged for two. please i need the missing item to be shipped but in different size 180*200.

Attached Photos

There are no attached photos

Issued On

16 April, 2020 10:25 AM

Inquiry

Missing Item


Order Number

Order #7222

Status

Open

Your message

I do have another order #7089 and i want both orders to be shipped same day with same shipping fees.

Attached Photos

There are no attached photos

Issued On

12 April, 2020 2:20 AM

Inquiry

Missing Item


Order Number

Order #6122

Status

Solved

Your message

Hello, My order is missing the pillows cover for the 2 fitted sheets and it was listed in the order info as attached. I need you to send me the missing items please.

Attached Photos

Issued On

7 April, 2020 6:40 PM

Inquiry

Missing Item


Order Number

Order #6251

Status

Solved

Your message

Kindly note that the order was delivered missing 6 pillow cases 50x70 cm that belongs to the 3 fitted white sheets Please note that i want the missing pillow cases as i already paid them Br Maya

Attached Photos

There are no attached photos

Issued On

29 March, 2020 12:49 PM

Inquiry

Return Order


Order Number

Order #6008

Status

Solved

Your message

I want to return the order , and exchange it Can any one of the customer service call me please

Attached Photos

There are no attached photos

Issued On

12 March, 2020 5:50 PM

Inquiry

Return Order


Order Number

Order #4820

Status

Open

Your message

Hi I would like to return one item “grey fitted sheet” attached Thanks

Attached Photos

Issued On

11 March, 2020 12:26 PM

Inquiry

Missing Item


Order Number

Order #4820

Status

Open

Your message

The order of the item is missing two pillows as it’s described That i paid for the two pillows In the item of the royal cotton fitted sheet , attached is the item

Attached Photos

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