Issued On

7 August, 2020 11:08 PM

Inquiry

Missing Item


Order Number

Order #14667

Status

Open

Your message

I place an order on Jul 15th and I didn't recieve the order yet. Pls advise on status as it has been the same on the website for so long.

Attached Photos

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Issued On

4 July, 2020 2:40 PM

Inquiry

Wrong Order


Order Number

Order #13758

Status

Open

Your message

good day please know that i have received creme fitted sheets 1 fitted 120 1 fitted 160 and i need to replace it by white fitted sheets 1 fitted 120 plain white 1 fitted 160 plain white from order no. 11501

Attached Photos

Issued On

28 June, 2020 2:09 AM

Inquiry

Wrong Order


Order Number

Order #13208

Status

Open

Your message

Wrong Order

Attached Photos

There are no attached photos

Issued On

25 June, 2020 3:13 PM

Inquiry

Wrong Order


Order Number

Order #12325

Status

Open

Your message

I ordered the golden stripes duvet set but it arrived with silver stripes, so Can you please send a courier with the right color of duvet set and I’ll give him the wrong order as soon as possible.

Attached Photos

There are no attached photos

Issued On

25 June, 2020 2:54 PM

Inquiry

Wrong Order


Order Number

Order #12325

Status

Open

Your message

I ordered the duvet cover set with golden stripes 240*260 cm but it came silver stripes

Attached Photos

Issued On

23 June, 2020 9:26 PM

Inquiry

Return Order


Order Number

Order #12585

Status

Open

Your message

I would like to exchange the plain sheets with bigger size , can I exchange it from ur store in mall of Egypt

Attached Photos

There are no attached photos

Issued On

19 June, 2020 1:46 PM

Inquiry

Missing Item


Order Number

Order #11744

Status

Open

Your message

In the picture when im ordering its written fitted sheet 180x200 x1 pillow cover 50x70 x2. Order came missing pillow cases for both fitted sheets! So diasspointing

Attached Photos

There are no attached photos

Issued On

8 June, 2020 3:01 PM

Inquiry

Missing Item


Order Number

Order #11109

Status

Open

Your message

I received only 2 bed sheets ( 1 single and 1 double ) out of the 4 bed sheets I ordered and paid for!! Appreciate Your Prompt ACTION

Attached Photos

There are no attached photos

Issued On

9 May, 2020 11:46 AM

Inquiry

Missing Item


Order Number

Order #7089

Status

Open

Your message

I have placed a complaint that I haven’t received the missing purple sheet set and that i want it in different size 180*200 but no one got back or called to solve the issue!! When should it be solved?

Attached Photos

There are no attached photos

Issued On

2 May, 2020 1:14 PM

Inquiry

Return Order


Order Number

Order #7089

Status

Open

Your message

i want to return the peach one with different size 180*200 in different color plain beige

Attached Photos

There are no attached photos

Issued On

2 May, 2020 1:11 PM

Inquiry

Missing Item


Order Number

Order #7089

Status

Open

Your message

I have ordered 2 plain sheets purple and i got only one and i was charged for two. please i need the missing item to be shipped but in different size 180*200.

Attached Photos

There are no attached photos

Issued On

16 April, 2020 10:25 AM

Inquiry

Missing Item


Order Number

Order #7222

Status

Open

Your message

I do have another order #7089 and i want both orders to be shipped same day with same shipping fees.

Attached Photos

There are no attached photos

Issued On

12 April, 2020 2:20 AM

Inquiry

Missing Item


Order Number

Order #6122

Status

Open

Your message

Hello, My order is missing the pillows cover for the 2 fitted sheets and it was listed in the order info as attached. I need you to send me the missing items please.

Attached Photos

Issued On

7 April, 2020 6:40 PM

Inquiry

Missing Item


Order Number

Order #6251

Status

Open

Your message

Kindly note that the order was delivered missing 6 pillow cases 50x70 cm that belongs to the 3 fitted white sheets Please note that i want the missing pillow cases as i already paid them Br Maya

Attached Photos

There are no attached photos

Issued On

29 March, 2020 12:49 PM

Inquiry

Return Order


Order Number

Order #6008

Status

Open

Your message

I want to return the order , and exchange it Can any one of the customer service call me please

Attached Photos

There are no attached photos

Issued On

12 March, 2020 5:50 PM

Inquiry

Return Order


Order Number

Order #4820

Status

Open

Your message

Hi I would like to return one item “grey fitted sheet” attached Thanks

Attached Photos

Issued On

11 March, 2020 12:26 PM

Inquiry

Missing Item


Order Number

Order #4820

Status

Open

Your message

The order of the item is missing two pillows as it’s described That i paid for the two pillows In the item of the royal cotton fitted sheet , attached is the item

Attached Photos

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