Shipping & Return

Orders placed online are typically processed to ship within 3 business days pending stock availability. During sale events and the holiday season, orders placed online may be processed to ship within 3 -5 business days pending stock availability. The delivery window begins once an order is accepted and processed. Please note that orders are not processed on Friday. In the event that stock is unavailable or additional confirmation of payment details is required, the order may be delayed and customer service will contact the purchaser via the email address and/or phone number on the order for further direction.”

“We have delivery charges according to the distance. The delivery charge are refundable”

“Full-priced items purchased on Nile may be returned to Nile Home only within 30 days from the date of shipment. In the case where goods purchased in the same order are delivered in separate shipments, the return period starts from the dispatch date of the last shipment. Shipments must be returned with the invoice number issued by Nile

Nile Home accepts returns of unused, unwashed items purchased through Nile only. Items purchased on Nile cannot be returned to Nile Home Stores.

All Sale items are Final Sale and cannot be returned or exchanged to Nile and Nile Home Stores.

Nile reserves the right to refuse the return of goods transmitted and/or shipped after the return period or that are not in their original condition.”

Upon receiving the product, the customer receives a bill of lading


“In the home page there is the specific section “track order” in which you can easily check the status of the order by entering the order ID of it.”

“We begin to process your order as soon as it is placed online. If you need to make any changes or cancel your order before it ships, please contact Customer Service at your earliest convenience at +20 120 022 0673 or [email protected]. Please be aware that once your order has shipped, it cannot be modified or cancelled.”

“Nile currently accepts Credit Cards (Visa, Mastercard) and Cash.”

“The wishlist enables you to select and save your favorite products for special occasions such as wedding gift, birthday gifts …”.

“If your product delivered is wrong or damaged, please follow the instruction about our return policy. Please contact the number +20 120 022 0673 or contact us at [email protected].”

“In order for you to receive your items as quickly as possible, we may need to ship your order in multiple shipments. You will receive individual tracking information for each package in your order. Please contact us if you have any questions regarding your order.”

Wash on Hot
When washing towels and sheets, they should be washed on a long hot wash cycle. They need to be washed on hot because your skin cells have been all over them and if you haven’t hung up your towels properly they might have mold and mildew on them. On the other hand, clothes don’t typically need to be washed on a long, hot wash cycle they can just be washed on a regular setting. When washing your clothes on a long, hot cycle, it can make them look old and worn very quickly.

Sheets and Towels are Different
It’s also important to note that towels and sheets should not be washed together because they are very different materials. Towels are sturdy and made to take abuse, and sheets are more delicate and made to feel soft and comfy. Items that also have different fabric weights typically take longer to dry. For example, sheets are lightweight and usually take 30 minutes to dry, while towels can take up to an hour depending on your dryer setting.

Nile Home Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Cookie Policy please contact.

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again.

There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site, this is explained here Cookies we use further below.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We use cookies to enhance your browsing experience by:

Recognising when you log in and any preferred settings.
Giving you a browsing experience that is unique to you and to serve you content which we believe improves your site experience
Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance.

Here are some examples of the main cookies on our site, what they do and how you can alter your settings to stop cookies.

iMs, iSt, iOi, iSk, iUn, iUt, iVt, iTv, iVz, iPc, iPgi, iPr, iDe, iLes, iLn

These cookies are essentials and customisers. They allow you to navigate our site, log-in, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.

To opt out of these cookies you will need to change the settings on your browser cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Google Analytics

This is a performance improver cookie and we use it to track visits to our website and movement around site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement on our site.

You can read more and change your preferences here:


This is an advertiser cookie and a performance improver cookie.

It allows us to place advertising content onto Facebook which is relevant to you based on the information which your web browsing patterns allow Facebook to infer.

This information is never connected to your profile and it is always anonymous.

You can read more and change your preferences on Facebook here:

You can control and opt-out of Facebook adverts and other third party cookies


Google Dynamic Remarketing

This is an advertiser cookie and a performance improver cookie. It allows us to serve relevant advertising content to users that have previously visited our website. The data which is collected is anonymous. You can read more and change your preferences here:

You can control and opt-out of Google adverts and other third party cookies here:

Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.

For further information please refer to:

If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version. This Cookie Policy was last updated on 21 November 2021.